1. CONNECTION FREQUENCY SCORE

WHAT IT MEASURES:

  • How often team members have spontaneous conversations
  • Cross-departmental interaction rates
  • Voluntary vs. scheduled communication balance

HOW BUMPCALL TRACKS IT:

  • Number of organic conversations initiated per week
  • Response rates to spontaneous connection opportunities
  • Time between connections (are relationships sustained?)

BUSINESS IMPACT:

  • Teams with higher connection frequency show 35% better retention
  • Correlates directly with innovation rates and problem-solving speed

DASHBOARD VIEW:

“Team Connection Pulse: 7.2/10 (↑ 15% from last month)”

“Cross-Dept Interactions: 47 conversations this week (↑ 23%)”

2. EXPERTISE DISCOVERY RATE

WHAT IT MEASURES:

  • How quickly employees find relevant colleague expertise
  • Efficiency of informal knowledge networks
  • Breaking down of organizational silos

HOW BUMPCALL TRACKS IT:

  • Time from “need” to “expert connection”
  • Number of new expertise discoveries per month
  • Cross-functional collaboration initiation

BUSINESS IMPACT:

  • 40% faster problem resolution when expertise networks are strong
  • Reduces external consultant costs through internal knowledge discovery

DASHBOARD VIEW:

“Expertise Connections: 23 new discoveries this month”

“Avg. Time to Find Expert: 2.3 hours (↓ 47% from baseline)”

3. RELATIONSHIP STRENGTH INDEX

WHAT IT MEASURES:

  • Quality of professional relationships (not just frequency)
  • Sustained interaction patterns over time
  • Mutual engagement levels between colleagues

HOW BUMPCALL TRACKS IT:

  • Bidirectional conversation patterns (both people engage)
  • Conversation depth indicators (duration, follow-up actions)
  • Relationship consistency over time

BUSINESS IMPACT:

  • Strong relationships correlate with 28% higher employee satisfaction
  • Predicts retention better than traditional engagement surveys

DASHBOARD VIEW:

“Team Relationship Health: Strong (85% mutual engagement)”

“Relationship Durability: 78% maintain regular contact after 90 days”

4. SERENDIPITY COEFFICIENT

WHAT IT MEASURES:

  • Unexpected professional connections that lead to value
  • Cross-departmental surprise discoveries
  • Innovation-driving random encounters

 

HOW BUMPCALL TRACKS IT:

  • Connections between previously unconnected colleagues
  • Conversations that lead to follow-up collaborations
  • “Surprise value” discoveries (expertise in unexpected places)

 

BUSINESS IMPACT:

  • 52% of breakthrough innovations come from serendipitous professional interactions
  • Competitive advantage through internal connection discovery

 

DASHBOARD VIEW:

“Serendipitous Connections: 12 this month (3 led to new projects)”

“Surprise Expertise Discoveries: 8 colleagues with unexpected skills identified”

 

🔒 PRIVACY-FIRST MEASUREMENT APPROACH

What We DON’T Track:

❌ Individual conversation content

❌ Personal performance scoring

❌ Individual surveillance or monitoring

❌ Private information or personal details

❌ Competitive rankings between employees

❌ Punitive metrics or negative scoring

What We DO Track:

✅ Anonymous, aggregated team patterns

✅ Voluntary participation rates

✅ System usage that indicates relationship building

✅ Business outcomes correlated with connection quality

✅ Team health indicators (not individual ratings)

✅ Positive relationship indicators only